The 7 Key Presentation Elements of a News Story

I’ve been looking over a lot of news stories lately — as an award judge, as a grant recipient and a journalism professor — and I’m realizing there are a few items I want to see on every story. I may be unique in this. But, boy, gimme these and I’m a happy judge/editor/professor/reader:

1. A lead. The who, what, when where at minimum. Add the how and why if needed. One paragraph. No anecdotes.

2. Links from every relevant proper noun to a very brief reference card about the person or organization.

3. A timeline. How’d we get here? Where are we going?

4. A map.

5.  An FAQ. 

6. A search form. Backed by a relevant database.

7. A hosted, asynchronous discussion. It doesn’t matter whether it’s Twitter, Facebook or article comments. Just make sure it’s truly hosted by a knowledgeable human being adept at using conversation to clarify and verify rather than merely amplify assertion.

Now, I know from watching site metrics and studying award patterns that these aren’t the seven elements that most people prefer. Maybe four.

1. A number — or the words “How to…” — in the headline.

2. Breaking News. Often of relatively small increment.

3. Photos.

4. Something to click.

 

How about you? What presentation elements do you find yourself seeking out? Are there elements you see showing up repeatedly in award-winning pieces or audience favorites?

[Updated:] If you give a pig a Python …

As part of the Knight News Challenge grant for OpenBlock Rural, I’d like to build capacity of North Carolina journalism students to contribute to the application’s code. It’s not the main point of the project, but it’s an element that will help the longterm sustainability of the community — both the OpenBlock community and the rural communities we hope to serve.
But building that capacity from scratch is no short task. As I’ve begun to map out a class or workshop on it, I was reminded of a book that I read to my kids.

https://www.harpercollinschildrens.com/services/browseinside/widget.aspx?hc.guid=8234244d-0b0f-42ff-bc37-de194c126e61

  • If you’d like to learn how to use OpenBlock, you need to know Django …
  • If you want to work with Django, you’re going to need to understand how to edit files with nano or some other text editor, and you’ll need to know PostgreSQL, and you’ll need to know some Python
  • If you want to use Python in any meaningful way, you’re going to need to install some Python packages, or modules
  • If you want to install Python packages, you have to know how Python works on your computer’s operating system (Mac, Windows, and Unix)  …
  • If you want to know how Python works on your system, you have to be comfortable using the command line of Windows or Unix. You need to be able to list directory contents, change directories, read and change file permissions, manage Linux users, download and decompress files using gunzip and tar commands.
  • … and you’ll need to know HTML and CSS

The paradox of teaching these things to students is that as the user interfaces of Web applications and computers get easier, and their use becomes more ubiquitous the proportion of students with the hacker ethic they need to approach projects like this is reduced. That’s not a dig on students. The better something works out of the box the less the need to tear them apart, fix them, improve them. It’s like me and my car. Wheels turn. Radio works. Doors open. I couldn’t care less how the gears actually shift or how the “snow” traction works.

But I hope we’re not just training college students to be users of technology. College journalism students need an entrepreneurial mindset. It’s not just about teaching the technology. It’s about cultivating an entrepreneurial spirit, a way of skeptical knowing, and a hacker ethic.

 

Online Ads Aren’t Annoying Enough

To publishers — trying desperately to make money by selling more inventory of advertisements that have a plummeting CPM — the only value of online ads seems is to make them annoying enough that the audience will pay to turn them off.

The problem seems to be that there’s very little online advertising that has annoyed me enough that I will pay to turn it off. I will grumble as I chase “click to close” across the screen. I’ve seen people resize their browser windows to remove banner ads from their field of view. Now ask me to name some of those ads I spent chasing across the page? I dunno. A liquor brand maybe? Auto insurance?

But this week I paid for the the first time to turn off ads. I’ve been trying out the TextPlus app on my iPad. It allows me to send and receive SMS messages to an iPad, iPhone and Android phone. The app displays ads inside the app and embeds a little self-promotional message at the bottom of each outgoing SMS.

The banner ads didn’t bother me, but it’s a little tacky for each of my recipients to see “-Sent FREE from textPlus.com” at the bottom of every message. So when I saw for $3 a year I could remove ads, I made one click to remove those little buggers. The transaction was seamlessly handled through iTunes’ in-app purchase feature. (Now, unfortunately, I failed to read the not-too-small print and I only turned off the tolerable in-app ads. The in-message ads are still there and can’t be bought out.)

So GOGII, the company that makes textPlus, got my $2.10 (Apple got the other 30 percent of my purchase) but they lost the ad inventory. So GOGII must think that’s a good trade-off, right?

TextPlus says it has 8 million active users a month, according to TechCrunch. Those 8 million people send 15.6 billion messages a year via their textPlus apps, which averages 1,950 SMS messages per year. I’m going to make the (probably incorrect, but close enough) assumption that a new ad is served with each message. So, in GOGGI’s estimation, my $2.10 is worth more than 1,950 ad impressions it expects me to generate during my ad-free year. For what it’s worth, that’s a $1.08 CPM.

But the only reason I paid my $3 is that I thought — wrongly, as it turns out — that it would remove something that I found annoying; that it would improve my user experience. But EVERY other ad-supported app and Web site I use has a user experience that is good enough for me to save my $3 to remove the ads.

On the other hand, I pay $6 a month for my DVR service — partly so I can skip TV ads.

Of course, I’ll pay for content that is superior. And if I need it for my job, or I can use it to make wiser purchasing decisions, or if it entertains me. But, otherwise, you’re going to have to annoy me into submission. That means interrupting my time. Put up a wall, don’t let me over it or around it until I pay or until you get me to agree to buy into the timeshare condo.

News organizations — newspapers — have been long accustomed to earning about 80 percent of their revenue from ads. As a comparison, Pandora gets about 87 percent of its revenue from ads. That just doesn’t seem healthy to me. Too many eggs in one basket. Are the ads not annoying enough for people to turn them off? Is the content so commonplace that annoying ads would drive the audience elsewhere? Is the service and experience of Pandora not satisfying enough that it would be fatally marred by more annoying ads?

As ad inventory continues to climb, it becomes a tough game to sell that infinite real estate. Now, of course, some real estate — The New York Times — is more exclusive than other real estate — The Huffington Post — but all properties are going to have a hard time keeping their ad revenue stable. For companies with superior content, a paywayll or service-based revenue model are going to become important replacements for a falling ad line.

I think this portends a real shift in our media consumption and a possible division in media culture and civic knowledge. There will be the news and information products: those that are annoying and free, and those that are paid and efficient.

People who have more time than money to spend on hard news will suffer through the ads to get to the free content, which may or may not be junk. People who have more money than time will pay for convenience or quality of information. As a journalist, I’d rather get my paycheck from a news organization that gets a high percentage of its revenue from subscriptions. Those organizations will be able to pay for quality reporting and editing. And the free, ad-driven sites will happily repeat that reporting to an audience that’s willing to stand on the shore and wait for the arrival of the ripple of news.

Bracken’s right: Print IS the new vinyl

It might have been an offhand comment, but the idea that “print is the new vinyl” is a rich analogy. It was made last week by the Knight Foundation’s John Bracken speaking at the Asian American Journalists Association conference.

After getting pulled down for a bit in the undertow of Twitter, Bracken expanded on his comment.The last few graphs are the key point:

“Bands … have recognized that vinyl encourages exclusivity, maximizes design potential and creates a depth of involvement that 0s and 1s cannot.  Vinyl’s renaissance is not due to nostalgia — it’s due to the fact that musicians, labels and fans have built a creative and consumer experience based on what the format does well.

“I don’t want to beat this metaphor to death. Here’s the core of the comparison: as more and more of the content we consume is based on bits, the ability to engage with atom-based media will, for some, gain value.”

That’s an idea I’ve been thinking about since March when Bon Jovi accused Steve Jobs of killing music. And it’s not uncommon to hear from music fans this same love for the tangible.

Based on a lot of time talking with people who prefer print to digital, the tangibility of it must be the top reason people prefer print.

The analogy is good because it not only deals with consumption habits, but also production.

Albums — in vinyl or CD —  are a product, a good, a widget. They are a complete package. Digital music is disaggregated. It’s becoming increasingly a social experience. I suspect that one day soon we’ll be paying more for the service of digital music storage and delivery than we do for the content itself. This is going to be the same for news. Maybe its always been the same for both news and music businesses.

In any case I do think that print is going to be primarily for “hipsters.” The presence of high quality print is going to become a social signal — “I’m considerate. I invest time and money into my collection of knowledge. I enjoy learning about the world around me, not because it helps me make or save money but because I enjoy being aware of the world. I’m not a news junkie; I’m a news connoisseur.”

Vinyl signals the same things. Both the person with 100 records and the person with 10,000 digital songs can legitimately say “I’m REALLY into music.” But they mean different things.

 

OpenBlock Setup/Matintenance Costs

As I wait for the Knight Foundation to give OpenBlock Rural the official “Go!” I’ve been talking with developers and working on nailing down an estimate of what it would take to get OpenBlock up and running. For that conversation, please tune in to this discussion thread on the eb code Google Group for developers.

Annotating the News

I’m working this fall’s common syllabus for “JOMC 153: News Writing,” the introductory class at UNC’s School of Journalism and Mass Communication. I’ve created a custom RSS feed for students in all 14 sections to use. But I’m also adding this paragraph:

If you are like most Americans, most of your news consumption comes from television. You may also get much of your news via Facebook or other online news sources. In this class you will learn to become a more critical consumer of news from all sources. As you begin to study journalism and mass communication, you may find it particularly useful to read the print edition of a national newspaper like USA Today or The Wall Street Journal as well as a local paper. If you read news critically, you will be circling words, writing notes and highlighting passages.

Is anyone out there using a tool for annotating digital content that you actually find useful? You don’t need to necessarily be able to share the notes but the notes preferably would be persistent from device to device.

How to do article comments, make UI decisions. Firefox style.

Data — which were once know casually in newsrooms as “facts” — are invaluable when making decisions about your site’s user interface, and when explaining your decisions to an often impolite customer base. Here’s a great example from Alexander Limi of the Firefox Web browser’s user experience team.

I’ve been wondering why Firefox 3 doesn’t have that cool little RSS subscription button in its address bar anymore. It used to be there. Now it’s gone. A quick search for rss address bar firefox 3 brought up a link to the Firefox support site. There another Firefox user had posted an obscenity-laced version of the same question I had. And the question yielded this reply from Limi:

“Because the RSS button is the least clicked button in our UI. When you want to use it, you know that you want to use it, so we don’t need to show it all the time. It’s still available, but in the bookmarks menu instead. Unfortunately, most people don’t use RSS. I am a big RSS user myself, but I’m in the minority. — Alexander Limi, Firefox UX Team “

Brevity. Politeness in a response to rudeness. And… facts. (Alexander: if that whole “working at Google/Mozilla/creating your own internationally known open-source CMS thing doesn’t work out for ya, you’ve got a job in my imaginary newsroom anytime.)

1. Unlike too many newsrooms I’ve seen, Mozilla appears to be making user-interface decisions based on … well, data about the users’ experience. If you’re making decisions in your newsroom based on an editor’s war stories, a designer’s favorite color palette, or even an expert’s advice, then stop. Use smart guesses for decisions that can be easily reversed, but base your big decisions only on cold, hard, relevant, current data.

2. Note the empathy. “Brother, I’m with you on the RSS thing. But you and I are weirdos and/or not everyone is as smart as us. So, we do things for them.” I tell my students that newswriting isn’t about self expression; it’s about selfless express. Same with user experience.

3. This should be point 1. But this is a real response, from a real person, with a real name, and with some level of authority and responsibility. This isn’t from the “Department of People Who Deal With User Complaints”. So I trust it, and am more likely to trust the brand.

4. No whining. There’s no “You get the dadgum browser for free, so eat your vegetables and like it. “There’s no deleting the obscenity from the original question. No scolding. Just a factual, brief and polite response. And all of those things increase my trust in Limi. He’s a social Big Boy and that causes me to presume that he is a Big Boy in his work product as well.

If comments aren’t working on your news site, following Limi’s formula will start you back on the path to success.

Sohaib Athar wasn’t a journalism major, and neither are you

The story of Sohaib Athar is an especially important anecdote precisely because he was accidental journalist.The value of social media isn’t as much about giving a microphone to people who seek it, but about amplifying unheard voices.

In the great debate about the future of journalism and the relevance of journalism schools, the Athar anecdote supports my belief that *every* college student should take a course in journalism. Whether they practice the profession or not, many of them will be “brothers in the crowd” — to borrow a phrase and a scene from Ralph Ellison’s Invisible Man.

At those moments, we don’t need journalists as much as we need people — like Athar — who practice journalistic thinking.

‘Fake’ MLK quote small hint at pernicious popularity of lies

Making its rounds on Twitter recently has been a “fake” quote attributed to Martin Luther King: “I mourn the loss of thousands of precious lives, but I will not rejoice in the death of one, not even an enemy.”

Some people — most prominently Megan McArdle at The Atlantic — thought it just didn’t sound right.

The problem is that you can’t prove he didn’t say it. A couple of people have tried, and have come up with a good partial explanation. But disproving something you can’t see is nearly impossible. This is a great example of a problem often faced by reporters — a problem that’s becoming even more vexing with the development of social media.

Making its rounds on Twitter recently has been a “fake” quote attributed to Martin Luther King: “I mourn the loss of thousands of precious lives, but I will not rejoice in the death of one, not even an enemy.”

Some people — most prominently Megan McArdle at The Atlantic — thought it just didn’t sound right.

The problem is that you can’t prove he didn’t say it. A couple of people have tried, and have come up with a good partial explanation. But disproving something you can’t see is nearly impossible. This is a great example of a problem often faced by reporters — a problem that’s becoming even more vexing with the development of social media. As it turns out, people say a lot of stuff that just isn’t true.

A quick Google search of the quote turns up more than 10,000 results — almost all from Twitter, Tumblr, Blogspot or WordPress posts written since the death of Osama bin Laden. But as I try to teach my journalism students, popularity does not equal accuracy. Ten bad sources aren’t as useful as one good source. Google says that some date as far back as Feb. 1, 2001, but that may be a default date on the Tumblr micro-blogging platform. In any case, date-based search on Google is useless for this effort. (Similar searches on Bing and Technorati were also not effective.)

My favorite explanation, by tech writer Frederic Lardinois, points most of the quote to King’s 1963 book Strength to Love. He found that the one-sentence quote used on Twitter could also be found as part of a longer quote on other social media sites. Most of that quote — but not the first sentence — is directly from Strength to Love. But that first sentence remains a black swan. I can’t prove that King didn’t say it. But I can’t prove that he did. And I can’t figure out where or when in the contemporary digital folklore that the quote originated.  As a recently popular book points out, just because you’ve never seen a black swan doesn’t mean they don’t exist. Europeans had only seen white swans. Until a black one showed up in Australia in 1697.

Taken as an isolated incident he harm from this misquote is pretty abstract. At worst it becomes George Washington’s cherry tree — a story that everyone hears, that has its accuracy questioned, but that cannot be disproved. It muddies our understanding of history and it contributes to a changing narrative that we tell about ourselves, our history and our heroes.

The problem in the era of social media is that these misquotes are rampant and pernicious. Fabricating the words of political nemeses has become an acceptable and common tactic. Check out the archive of fact-checking that Snopes.com has done on fake quotes attributed to a variety of political lightening rods from Sarah Palin to Hillary Clinton. There is a library of fake quotes and fake legislation that gets distributed via e-mail and social networks. They’re complete fiction. It’s bad enough that political leaders — from Sarah Palin to Hillary Clinton — make up stuff all the time and assert it as truth. But it’s as if we’ve suddenly corrupted the value of the First Amendment by acting as if the answer to bad speech is not less speech but more bad speech. Lies are no longer combated by the often difficult-to-ascertain truth, but by more easy-to-fabricate lies.

It’s possible that the person — and it was one person — who decided to “upgrade” the actual King quote with an additional line was unconsciously mashing up King with another speaker. There’s plenty of historical precedent for that practice. Or perhaps she just incorrectly remembered the real quote and didn’t look it up in the book before she posted it to her blog. That happens all the time. I swear my wife told me to get chicken at the store yesterday. She swears she wanted me to get fish.

This happens all the time, and double-checking things that we “know” is probably the hardest habit for my reporting students to acquire. Good reporters — like good scientists — don’t care so much about what you know as they do about how you know what you know. We want to see it. I teach my students that “If your mother says she loves you, check it out” and I play for them a bit of Marvin Gaye — “believe half of what you see, some or none of what you hear.”

The real problem for our nation is the intentional lies that are spread — and spread in a very smart way that adds to the malice of the act. My favorite is the YouTube video that shows Obama talking about “my Muslim faith.” Here’s the clip…. and here’s the whole clip. The 12-second clip — both totally accurate and totally incomplete — has been viewed nearly a million times. The full clip has been seen nearly two million times. But how many looked for the second after watching the first?

With the advent of democratic media distribution anyone can report what they see and hear. But who will look at the world around them and wonder what is unseen? And who will take the time not just to doubt, but to check it out?