And speaking of filters …

Google Releases Universal Search for Gmail, Docs and Sites I won’t be happy until it can find my keys and documentation of my that December 2003 expense report that accounting still hasn’t pushed through.

The future of UI Is VUI the new GUI?

Verizon Plans to Bring Live TV Streaming to the iPad The future of news is all about getting the right information to the right people at the right time.

FINDING THE MEDIATED CITY Durn, there’s a lot of words in this post. But whatever a mediated city is, I think journalists need to be at the center of creating it.

Auto-Tweeting Your Way to Spamsville Yup. Twitter’s about conversation. Not something you automate.

Broadcast Viewer Average Age: 51 Is it the device or the content that young folks don’t like?

The Web is not dead, but many wish it so
Too many words for me to sound them all out, but Steve Yelvington looks like he might have smart thoughts about the inflammatory Wired article.

It’s still about the journalism, not the CMS I will be so glad when people feel like they no longer have to build their own CMS. Can’t everyone just use Drupal, the most awesomest CMS that is way better than anything else and is used by all the cool kids? The partisanship just has to stop.

The Web Design Community Offers Advice To Beginners Quickly saw a line that I might turn into a t-shirt for class. “Google before you ask.”

Statelight: Transparency in a Box, Pt. 2 I’m generally skeptical of anything in a box. They are usually operated with a turnkey and are bought at a one-stop-shop. But Statline’s good people. And the Good Lord knows we need more transparency at the state level.

Gannett Goes Hyperlocal With HighSchoolSports.net Wanna oust your local incumbent news organization? Publish a database of local crime, gossip about the schools and the scores and video from high school sports.

A fresh look at reporting skills Looks like Mindy McAdams has a good conversation going over at her blog. Need to stop in and check it out.

And finally a handful of posts that always draw my attention — ones that start with a number or an interrogative:

5 Useful Facebook Trend and Search Services

5 Questions with John Byrne of BusinessWeek, Fast Company, and Now, C-Change Media

10 Ways to Make Video a More Interactive Experience

NPR Listening By The Numbers—And The Platform

How Training Citizen Journalists Made a Difference

How Metadata Can Eliminate the Need for Pay Walls

This is not a lecture about how I wish the online news audience behaved. It is a lecture based on years of watching actual site usage at national news sites, watching focus groups, and reading industry surveys — primarily those done by Pew and collected in the annual State of the News Media reports.

This isn’t a lecture about how to change audience habits. It’s a lecture about riding a wave that is SO much bigger than journalism.

A version of the lecture is available here as an audio-only MP3 or in a Slidecast version that includes the visual presentation below.

If you have a question about the presentation — especially if you have an experience that contradicts any of the information I present here, please contact me.

If you are a blogger, publisher or editor and are interested in having me work with your site, also please contact me.

[display_podcast]

First, the Internet didn’t do anything to newspapers that the 1970s didn’t do more effectively.

Second, these aren’t the right questions to ask.

We shouldn’t be asking about the delivery mechanism people use to get their news, we should be asking about the source and substance of the content.

At its heart, the Internet is just a delivery mechanism — perhaps an incredibly democratic one, but not one that inherently changes information consumption. And this is not a battle of delivery mechanisms. It’s a battle of storytelling styles. Print has a certain style and certain news judgment. Broadcast has another distinct style and news judgment. The Internet can either merely inherit these styles or it may — if we choose — develop its own style — an interactive, multimedia and on-demand style unlike anything we’ve seen in previous media.

The problem with looking only at the medium through which people receive their news is that it doesn’t help us understand the content being delivered there. If I look at a newspaper story online rather than on paper am I any better or worse prepared to participate in democracy and a free market economy? If I watch a TV news segment online — or on my phone or iPod — do I retain or use the information any differently?

If we don’t start taking advantage of multimedia, interactive and on-demand benefits of online journalism, then it won’t matter whether the Internet “does” to television what it “did” to newspapers.

If we relocate these media without re-inventing them, what fun is that?

Ms. Clark died on Saturday. But the Triangle’s newspapers should ask not for whom the bell tolls. It tolls for thee.

But it also tolls for online community sites if papers begin to kick the bucket.

The News & Observer broke the story, which piqued my curiosity about an apparently fascinating woman I didn’t know. I Tweeted that I wanted to know more about her. And Ruby Sinriech Tweeted right back that a thread of comments had been posted on the front page of her site, OrangePolitics.org.

And, sure enough, eight people — including a former town council member, the news director at the local radio station and the editor of the up-and-coming Carrboro Citizen — posted memories there.

Meanwhile, here’s a rundown of reader memories on local media sites:

News & Observer – Chapel Hill News editor Mark Schultz made a plea for memories on his blog. The N&O got one.

The Herald-Sun – A story, but no comments.

WCHL – A story, but no ability to comment on stories. Which explains why Joe Schwartz went to OrangePolitics.org to leave his.

Chapel Hill News – A story, but no ability to comment on stories.

Carrboro Citizen – The ability to comment… but no story. Although editor Kirk Ross also posted on OrangePolitics.org.

I can’t rightly explain what’s happening here. Structurally, there’s not much difference between the comments on OrangePolitics and the other sites. OrangePolitics is the only site that allows anonymous comments, but those are held for moderation. The registration processes for all the sites are about the same, although the MSM sites pry for a bit more personal contact information. All sites post the comments of registered users immediately (including my single-vowel post on the N&O that I can’t seem to remove.) So it’s not a technical/structural issue.

Clearly the leaders of local media “get it.” Three leaders of local news organizations were online adding and/or seeking comment. So it’s not a philosophical issue.

So what is it? Why did the story get reported in one place, but discussed in another? Is it that OrangePolitics.org is almost totally user-generated — that conversation is woven in to that community’s information gathering process?

What would the community have lost without the newspaper reports? Finding a vacuum, would the news have broken elsewhere and still elicited comments online?

Also, it’s not as if the newspaper stories didn’t include community memories of Ms. Clark — the N&O had two sources and the Herald-Sun had five, including two of the state’s most prominent politicians. But, oddly, none of the voices on OrangePolitics.org were included in the news stories and none of the voices in the news stories were found on OrangePolitics.org.

Is this part of some new media symbiosis that brings new voices to the table while retaining the old? That merges a reporter’s initiative with a community’s contributions?

I’m not convinced. I think that kind of symbiosis would require more interaction between the two. And right now they don’t touch or acknowledge each other in any meaningful way. It is, to steal from some of my newly acquired parenting jargon, “co-playing.”

But, honestly, I’m stumped here. And I’m supposed to be giving a lecture on this kind of thing in a few weeks… I hope Dan Gillmor’s right…y’all want to help me out here?

P.S. — Oh yeah. One of the best pieces of online journalism I’ve seen recently came from Andrew Dunn, the University editor at The Daily Tar Heel. He posted it to OrangePolitics.org…

In an e-mail, Barkin said that “Some recent Media Audit numbers showed that WRAL.com reaches 51% of Triangle adults. Newsobserver.com (net of all of our sites) reaches 41.5% of Triangle adults.”

He said newsobserver.com reached about 50 percent more people in July and August of this year than the same months last year, but he also noted that page views had jumped only about 15 percent in those two months.

Original Post (12:55 p.m.):

Following up on my interview that aired earlier this morning on WUNC radio, I just got off the phone with Matt Tatham, the director of media relations for Hitwise. His company provided the data for the WUNC story, and I wanted to know more.

And, once again, the care that needs to be taken when talking about online audience numbers becomes apparent. According to Hitwise, WRAL clobbered The News & Observer online during August, but I think the clobbering was done in a manner that is slightly different than the one emphasized in the story.

As they say on Marketplace, let’s do the numbers …

WRAL.com received nearly 2.5 times the number of visits to newsobserver.com from all U.S. Internet users in August, according to Hitwise. WRAL received 0.0072 percent of all U.S. Internet visits and The N&O received 0.0029 percent.

In North Carolina, WRAL also dominates The N&O. It also received more visits that The Charlotte Observer’s site. But more North Carolinians turned to Yahoo to get their news online than any other source. In fact, national news sites dominated the state’s online news consumption. Here’s the ranking from Hitwise:

1. Yahoo News
2. WRAL.com
3. The Weather Channel
4. CNN
5. MSNBC
6. Fox News (… Uh oh, do I sense GOP troubles in the Tar Heel state come November?)

The Charlotte Observer ranked eighth and The News & Observer ranked 17th in visits.

WRAL’s strength comes from its apparently near complete domination of the local market. The CBS affiliate gets 88.24 percent of its visits from within the Raleigh market and only an additional 0.07 percent of its visits from the rest of the state.

The N&O gets most of its visits from outside the Raleigh market. Just more than 38 percent of its visits come from its own circulation area, but it gets about another 15 percent of its traffic from the rest of the state.

But I don’t think it’s accurate to say that WRAL’s Web site gets five times more hits than the N&O’s site. I think the better to say that the portion of WRAL.com’s traffic that comes from the Raleigh area is five times the portion of of newsobserver.com traffic that comes from the Raleigh area.

Now, it took me about five minutes to craft the wording of that last sentence and I’m still not sure I’ve got it 100 percent correct. The point is that reporting Web traffic remains a dicey business. And that’s one — of many — reasons that it is difficult to sell online advertising.

It’s important to note that Hitwise does use the same technique for measuring traffic as other audience metrics companies like Nielsen and ComScore. And news Web sites themselves measure their own traffic using yet another method. The details of those differences are beyond my ability to summarize succinctly here, but suffice it to say that four companies can have four different counts for traffic to the same Web site. From my experience, each method has strengths and weaknesses.

For this story, we’re only talking about “visits,” which Tatham said Hitwise defines as one person visiting a Web site the first time during a 30 minute period. So if I visit WRAL.com once at 9 a.m. and another time at 9:15 a.m., that’s one visit. But if I visit at 9 a.m. and 9:31 a.m., then that’s two visits.

We are not talking about “unique visitors,” which are more widely known as “people.” Based on the numbers from Hitwise here, we can’t say how many people visited any of these sites. Usually, however, the number of visits is greater than the number of unique visitors because people often visit sites more than once during a set time period.

We also aren’t talking about “page views” — which I think is the best metric to make sure you’re comparing apples to apples. The number of page views to a site is usually greater than the number of visits because people often click on more than one page on a site each time they go there. Sites that emphasize breaking news get a lot of page views per visitor because people come back to the site frequently, looking for the latest information. CNN or Yahoo News are examples of this traffic pattern. But newspaper sites tend to generate more page views per visit because their stories are longer and the sites tend to put less emphasis on incremental developments.

As I speculated on air, weather seems to be driving WRAL’s audience. Tatham said that the top search term that sent online news seekers to WRAL was “WRAL weather.” Branding terms, such as N&O or News & Observer, accounted for the top five terms that sent news seekers to newsobserver.com, he said. After that came terms related to generic “Raleigh news” and “classifieds.” Further down the list came terms like “NCCU football” and other event-driven terms.

All of this supports my mantra that news Web sites need to either get big or get niche. To paraphrase Jeff Jarvis, figure out what — or where — you do best and link to everything else.

1. crime
2. weather
3. traffic
4. high school sports

The full audio of the report is here. Leroy Towns comments here. More TK on this subject.